Job Description
Join LocalCare Solutions as a Part-Time Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional service while enjoying flexible schedules and comprehensive paid training. No experience required—just your positive attitude and dedication to helping others. Why You'll Love This Role:
- Paid Training: Comprehensive onboarding to equip you with industry-specific skills
- Flexible Hours: Part-time schedules accommodating students, parents, and professionals
- Growth Opportunities: Clear pathways to advancement into senior roles
- Competitive Pay: $14-$18/hour + performance incentives
- Supportive Culture: Collaborative team environment focused on employee success
Perfect for career changers, recent graduates, or those seeking supplemental income. Apply today and start making a difference in your community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and product inquiries efficiently
- Document customer interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical support teams to escalate complex issues
- Meet/exceed key performance metrics (e.g., resolution time, customer satisfaction scores)
- Participate in ongoing training to refine product knowledge and service techniques
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills with clear articulation
- Proficient in multitasking with ability to navigate digital platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable internet connection and quiet home office space (remote option available)
- Positive attitude with commitment to customer-centric values
- No prior experience required—comprehensive paid training provided
- Ability to work 20-25 hours/week across flexible shifts (evenings/weekends)