Job Description
Immediate Start Available! Join our dynamic team at Georgia Connect Solutions as a Part-Time Customer Service Representative. We're seeking energetic professionals to deliver exceptional support to our valued clients. This role offers flexible hours and the opportunity to grow within a supportive environment. If you thrive in fast-paced settings and possess outstanding communication skills, apply today!
Our ideal candidate will handle inbound/outbound communications, resolve inquiries efficiently, and maintain high customer satisfaction standards. Training provided for the right applicant.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for call quality and resolution time
- Identify opportunities to improve service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in a call center environment
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hours/week)