Job Description
Join our award-winning customer service team at ConnectSphere Solutions! We're seeking passionate part-time professionals to deliver exceptional support experiences across Washington and Florida. This hybrid role combines remote flexibility with in-office collaboration at our Seattle hub. Enjoy competitive pay, comprehensive training, and a culture that celebrates growth and work-life balance. Perfect for students, career-changers, or those seeking supplemental income. Apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs
- Maintain performance metrics (CSAT, resolution time, FCR)
- Participate in quarterly hiring events for team expansion
Qualifications
- 6+ months customer service experience preferred
- Proficient in CRM platforms (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to work 20-30 hours/week (evening/weekend availability)
- High school diploma or equivalent; college degree a plus
- Spanish fluency highly valued for Florida positions