Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Nashville! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible scheduling and comprehensive paid training. As a cornerstone of our client success team, you'll resolve inquiries with professionalism and positivity while advancing your career in a growth-oriented environment. Perfect for students, career-changers, or work-life balance seekers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams on complex cases
- Meet performance metrics for response time and resolution
- Proactively identify upsell opportunities
- Participate in ongoing product knowledge sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Reliable internet connection for remote work