Job Description
Join our dynamic customer service team and make an immediate impact! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences for our Denver-based clients. This flexible position offers competitive pay, comprehensive training, and the opportunity to grow your career in a supportive environment. Perfect for students, professionals seeking work-life balance, or those transitioning into customer service roles.
Why Join Us? Immediate start date, paid training, performance bonuses, and a modern downtown Denver workspace. Enjoy a hybrid schedule with 3-4 days/week on-site and remote options. We value your growth and provide clear pathways to advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and track resolutions
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous training to master new products and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a BPO or retail environment
- Strong typing (40+ WPM) and proficiency with CRM tools (Salesforce experience a plus)
- Exceptional communication skills and ability to de-escalate tense situations
- Reliable transportation to downtown Denver office (3 days/week required)
- Flexible availability including evenings and weekends (schedule provided in advance)
- Passion for problem-solving and commitment to customer advocacy