Job Description
Join our award-winning team at ClientFirst Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for dynamic individuals passionate about delivering exceptional customer experiences. This flexible role offers remote and hybrid options with competitive compensation and comprehensive training. Help us redefine customer support while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- 1+ years of customer service experience in high-volume environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree preferred
- Availability for 20-30 hours/week including evenings/weekends
- Positive attitude with proven problem-solving abilities