Job Description
Immediate Start Opportunity! Join our dynamic team at ClientFirst Solutions as a Part-Time Customer Service Representative. We're seeking energetic professionals to deliver exceptional support to our valued clients in sunny San Diego. This flexible role offers competitive pay, remote options, and a chance to grow your career in a supportive environment. Perfect for students, professionals seeking work-life balance, or career changers ready to make an impact.
Why Join Us? • Competitive hourly pay • Flexible scheduling • Paid training • Opportunities for advancement • Collaborative team culture • Health benefits for part-time employees
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience
- Maintain comprehensive knowledge of company products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Reliable high-speed internet for remote work
- Positive attitude and customer-first mindset