Job Description
Immediate Start: Urgent Call Center Positions in Philadelphia!
We're seeking highly motivated Customer Service Representatives to join our dynamic team in Philadelphia, PA. This is a fantastic opportunity for career growth with competitive compensation and comprehensive benefits. If you're a people person with exceptional communication skills, apply now!
What We Offer:
- Competitive hourly pay plus performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Philadelphia office