Job Description
Join CallConnect Solutions for an exciting career in customer service! We're seeking passionate individuals for our weekend shift positions in Fort Worth, TX. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. We also have full-time roles available in New York for those seeking relocation support. If you thrive in dynamic environments and want to make an impact, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication skills
- Ability to work weekends and holidays consistently
- Proficient with Windows OS and basic software
- Strong problem-solving and conflict resolution abilities
- Pass background check and drug screening