Job Description
Join our dynamic team as a Full-Time Chat Support Specialist in Houston, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a fast-paced tech environment. If you thrive in digital customer service and want to make an immediate impact, apply today!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues, billing questions, and product concerns efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements (SLAs) for response times
- Continuously update knowledge base with new solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or technical support
- Proficiency with chat platforms (Intercom, Zendesk, LiveChat)
- Excellent written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Strong attention to detail and typing speed (50+ WPM)