Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Orlando! We're seeking passionate individuals to deliver exceptional support to Florida residents. This role offers flexible scheduling, competitive pay, and opportunities for growth within our dynamic organization. Perfect for students, parents, or professionals seeking work-life balance. Our state-of-the-art facility in downtown Orlando provides a collaborative and supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues following company protocols
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in ongoing training to enhance product knowledge
- Support local community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Spanish fluency is highly desirable
- Reliable transportation to our Orlando location
- Positive attitude with problem-solving mindset