Job Description
Welcome to NorthStar Customer Solutions, where we are dedicated to delivering exceptional experiences for our clients. Located in the heart of downtown Boston, we are currently seeking a highly motivated and empathetic Part-Time Customer Service Representative to join our growing support team. If you have a passion for problem-solving and thrive in a collaborative environment, we want to hear from you.
As a vital link between our brand and our customers, you will play a key role in maintaining our high standards of service. We offer a hybrid work model, competitive pay, and a comprehensive benefits package for eligible team members. This is an excellent opportunity to grow your career in a dynamic, customer-centric industry.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on professionalism and efficiency.
- Resolve complex customer issues and complaints by identifying root causes and providing effective, lasting solutions.
- Accurately document all customer interactions, feedback, and account updates in our CRM database.
- Collaborate with cross-functional teams, including sales and technical support, to escalate issues and ensure seamless service delivery.
- Provide product information and training to customers to enhance their overall experience with our services.
- Identify trends in customer feedback to help improve our products and service protocols.
- Maintain a high level of customer satisfaction scores (CSAT) and adherence to service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; associate degree in a related field is preferred.
- Previous experience in customer service, call center, or technical support is required.
- Excellent verbal and written communication skills with a strong command of the English language.
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Zendesk, Salesforce) is a plus.
- Ability to multitask effectively while managing multiple customer queues simultaneously.
- Strong problem-solving skills with a patient and empathetic demeanor.
- Must be available to work flexible shifts, including evenings and weekends, as required.