Job Description
Start Your Career with Paid Training
Are you looking for a rewarding opportunity in customer service but lack prior experience? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our growing team in Columbus, Ohio.
We believe in promoting from within and offer comprehensive paid training to ensure your success. If you have a positive attitude and a willingness to learn, we want to hear from you.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive paid training program (no cost to you).
- Health, dental, and vision insurance.
- Career advancement opportunities.
Responsibilities
- Handle high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently using our CRM system.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and account information in our database.
- Collaborate with team leads to meet daily and weekly performance targets.
- Stay updated on product knowledge and service protocols.
Qualifications
- High school diploma or GED equivalent required.
- Reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- No prior customer service experience required – we provide the training!
- Must be authorized to work in the United States.