Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to deliver exceptional support while building valuable career skills. No experience needed – we provide comprehensive paid training to set you up for success. Enjoy flexible scheduling, competitive pay, and a supportive work environment where your growth is prioritized. Be the voice of our brand and make a real impact in our community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex issues using escalation protocols
- Meet daily performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience and provide feedback to leadership
- Master company products/services through ongoing training modules
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Strong communication skills with clear articulation in English
- Basic computer proficiency and ability to navigate multiple systems
- Customer-focused mindset with patience under pressure
- Reliable transportation to downtown Detroit location
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required