Job Description
Are you a people person looking for a flexible opportunity in Fort Worth?
We are seeking a dedicated and empathetic Part-Time Customer Service Representative to join our growing team. If you are ready for an Immediate Start and want to make a real impact on our clients' satisfaction, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with precision and care. We offer a modern, collaborative work environment and competitive pay.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional and timely manner.
- Resolve customer issues and complaints effectively to ensure high satisfaction rates.
- Process orders, returns, and refunds accurately using our CRM systems.
- Update customer records with relevant information and transaction details.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Maintain a deep knowledge of our products and services to answer questions confidently.
Qualifications
- High school diploma or equivalent required; previous customer service experience is a plus.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency with basic computer applications and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace if working remotely (or willingness to come to office).
- Flexibility to work evenings and weekends as required by business volume.