Job Description
We are looking for a motivated Part-Time Customer Service Representative to join our team in Philadelphia, PA. If you are ready for an Immediate Start and want to work in a fast-paced, rewarding environment, we want to hear from you. You will play a crucial role in maintaining our reputation for excellence by assisting our valued customers.
At Apex Support Solutions, we pride ourselves on providing top-tier support to our clients and offer a culture of growth and flexibility.
Responsibilities
- Manage high volumes of inbound and outbound customer calls with a professional and friendly tone.
- Resolve customer inquiries, complaints, and technical issues efficiently to ensure high satisfaction.
- Document customer interactions and update CRM systems accurately.
- Provide product information and process returns or exchanges as needed.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Previous call center or customer service experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficient in using computers and navigating software applications.
- Ability to work flexible hours, including weekends and evenings.
- Must be reliable and able to start immediately.