Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're seeking dynamic professionals to deliver exceptional support with our revolutionary daily pay option. Get paid daily for your hard work while building a rewarding career in customer service. Our on-site hiring event offers immediate opportunities for growth and advancement in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with team leads to improve service processes
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Valid government-issued ID for daily pay enrollment
- Positive attitude and problem-solving mindset