Job Description
Welcome to a dynamic work environment where your customer service skills make a real impact. We are currently looking for a dedicated Part-Time Customer Service Representative to join our team in Jacksonville, FL. If you are looking for an immediate start and a role that values communication and problem-solving, we want to hear from you.
As a vital link between our company and our clients, you will be responsible for managing customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. We pride ourselves on a culture of support and professional growth.
Responsibilities
- Manage incoming customer calls, emails, and chat inquiries with a professional and empathetic tone.
- Resolve customer complaints and issues promptly to ensure retention and satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Provide accurate information regarding products, services, and company policies.
- Document all interactions and transactions in our internal database.
- Collaborate with the sales and technical teams to escalate complex issues.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office Suite and CRM tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-first mindset with a focus on delivering exceptional service.