Job Description
Join our award-winning customer service team in sunny Jacksonville! We're seeking passionate individuals to deliver exceptional experiences while enjoying flexible schedules and comprehensive paid training. Perfect for students, parents, or anyone seeking work-life balance. No experience required – we provide everything you need to succeed!
Why Choose Us?
- Competitive hourly pay + performance incentives
- Fully paid training program (4 weeks)
- Flexible shifts (evenings/weekends available)
- Growth opportunities to full-time roles
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with support teams on complex cases
- Maintain customer satisfaction scores above 95%
- Adhere to company compliance and security protocols
- Contribute to team performance goals and KPIs
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and listening skills
- Proficient in Windows and basic software
- Type 35+ WPM with high accuracy
- Ability to work evenings/weekends (15-25 hrs/week)
- Positive attitude under pressure
- US work authorization required
- Pass background/drug screening