Job Description
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is looking for a dedicated Part-Time Customer Service Representative to join our dynamic team in Memphis, Tennessee.
We are currently offering a comprehensive paid training program to all new hires, ensuring you have the skills and knowledge needed to excel in your role. If you are seeking a flexible schedule and a supportive work environment, this is the perfect opportunity for you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Paid Training: Start with zero experience? No problem! We train you.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document customer interactions and update account information as needed.
- Collaborate with team members to identify trends and improve service processes.
- Maintain a positive, empathetic, and professional demeanor at all times.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Basic computer proficiency (typing, navigating web browsers, and using software).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and computer (if working remotely).