Job Description
Join Nashville Solutions Group as a Part-Time Customer Service Representative and launch your career in customer excellence! We're seeking compassionate professionals to deliver exceptional support while enjoying flexible scheduling and comprehensive paid training. Located in the heart of Nashville, TN, our team thrives on innovation and community impact. Perfect for students, career changers, or those seeking work-life balance.
What We Offer:
- Comprehensive paid training program (40 hours)
- Flexible shifts (evenings/weekends available)
- Competitive hourly wages + performance incentives
- Free parking and downtown location
- Clear advancement path to senior roles
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to escalate complex issues
- Meet/exceed quality and productivity targets
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office suite
- Excellent verbal/written communication skills
- Ability to work independently and in team settings
- Reliable transportation to downtown Nashville