Job Description
Welcome to Apex Support Solutions, where we prioritize our employees and our customers. We are currently seeking motivated Part-Time Customer Service Representatives to join our dynamic team in Detroit, Michigan. If you are looking for a career with growth potential and paid training, this is the perfect opportunity for you.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of support. We offer a comprehensive onboarding process designed to set you up for success, even if you have no prior experience. Join us in making a difference in the community while building a rewarding career.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently, striving for first-call resolution whenever possible.
- Provide accurate product information and guidance to clients regarding our services.
- Document all customer interactions and maintain detailed records in our CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Assist in training new team members by sharing best practices.
- Meet and exceed daily and weekly performance targets.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but not mandatory for this role.
- Strong verbal and written communication skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency with basic computer applications and internet navigation.
- A positive attitude and a genuine desire to help others succeed.
- Flexibility to work varying shifts, including weekends and holidays.