Job Description
Join our dynamic remote call center team and make an impact from home! ConnectCare Solutions is urgently hiring passionate individuals for our Albuquerque-based client support operations. Enjoy flexible scheduling, comprehensive training, and competitive benefits while delivering exceptional customer experiences. This is your chance to launch a rewarding career in customer service without leaving your living room. Immediate start dates available!
Responsibilities
- Handle inbound/outbound calls for healthcare and retail clients
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue resolution
- Participate in monthly performance reviews and training
- Adhere to HIPAA compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Quiet home office with reliable internet (min 25 Mbps)
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Background check and drug screen required