Job Description
Join our award-winning customer support team as a Remote Call Center Agent in Milwaukee! We're seeking dynamic professionals to deliver exceptional service from home. Enjoy flexible scheduling, comprehensive training, and career growth opportunities. Be part of a company that values your voice and rewards your dedication.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full benefits package (medical, dental, vision)
- Paid training and ongoing development
- Home office equipment stipend
- Advancement opportunities to leadership roles
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed monthly performance KPIs (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in weekly coaching sessions
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts (including evenings/weekends)
- Strong problem-solving and active listening skills
- Experience with Zendesk or similar CRM platforms