Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home office. As a premier BPO partner to Fortune 500 companies, NexusConnect Solutions offers unparalleled career growth in the heart of New York's thriving business district—without the commute. Enjoy comprehensive training, cutting-edge virtual tools, and a supportive culture that values your professional development. This is your opportunity to build a meaningful career while achieving work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT, AHT, and conversion rates
- Document interactions accurately and maintain detailed case notes
- Collaborate with team leads to improve service quality
- Participate in ongoing training and process improvement initiatives
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in remote/inbound settings
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk experience)
- Quiet, dedicated home office setup with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail
- New York residency required (must provide proof of address)