Job Description
Join our award-winning remote call center team immediately! ConnectSolutions Inc. is urgently hiring dedicated Customer Service Representatives for fully remote positions based in Charlotte, NC and New York. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while delivering exceptional support to Fortune 500 clients. No commute required – work from home with all equipment provided. Immediate start dates available for qualified candidates seeking career growth in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
- Adhere to HIPAA/PCI compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Background check and drug test required