Job Description
Join our award-winning remote customer service team and launch your career in tech support! ConnectCare Solutions is seeking motivated individuals for our fully remote call center positions based in San Antonio, Texas. No prior experience needed – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and the freedom to work from home while making a real impact. Our supportive environment offers growth opportunities into leadership and specialized roles.
Responsibilities
- Handle inbound/outbound calls to resolve customer inquiries regarding products and services
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to escalate complex issues and ensure resolution
- Meet or exceed performance metrics including call handling time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Adhere to company policies and regulatory compliance requirements
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear, professional phone etiquette
- Basic computer proficiency with ability to navigate multiple systems
- Reliable home internet connection (minimum 25 Mbps)
- Self-motivated with ability to work independently in a home environment
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States