Job Description
Join our award-winning remote team as an urgent hire for Chat Support positions! ConnectSolutions Inc. is seeking empathetic communicators to deliver exceptional customer service via live chat from home. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while supporting clients in Philadelphia and New York. Immediate openings available – apply today!
Responsibilities
- Resolve customer inquiries via real-time chat with 95%+ satisfaction rates
- Document interactions in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities and drive revenue growth
- Maintain 24/7 availability during assigned shifts
- Participate in weekly performance reviews and skill development
- Support high-volume chat sessions during peak hours
Qualifications
- 2+ years customer service experience in chat/email support
- Minimum 60 WPM typing speed with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills for technical troubleshooting
- Ability to multitask across 5-7 concurrent chat sessions
- Quiet home office with reliable high-speed internet
- Must reside in Philadelphia or New York metropolitan areas