Job Description
Are you a people person with a knack for technology? ApexConnect Support Services is seeking a dedicated Remote Chat Support Representative to join our growing team in Houston, Texas. We pride ourselves on delivering top-tier customer experiences from the comfort of your own home.
In this role, you will act as the primary point of contact for our clients, resolving inquiries, troubleshooting issues, and ensuring every interaction leaves a positive impression. We offer a flexible schedule, comprehensive training, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy.
- Troubleshoot technical problems and guide users through solutions.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high level of customer satisfaction (CSAT) scores.
- Collaborate with technical teams to escalate complex issues.
- Adhere to company policies and brand voice guidelines.
Qualifications
- High School Diploma or equivalent required.
- Excellent written communication and typing skills.
- Basic computer literacy and familiarity with web browsers.
- Ability to work independently in a remote environment.
- Previous customer service experience is a plus, but not required.