Job Description
Join NexusConnect Solutions as a Remote Chat Support Specialist and become the digital voice of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences via live chat. This flexible part-time role offers the perfect work-life balance while allowing you to make a meaningful impact from home.
Why NexusConnect?
- Competitive hourly pay + performance incentives
- Flexible scheduling (evenings/weekends)
- Comprehensive paid training
- Home office equipment stipend
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via live chat within 30-second response time SLA
- Document interactions accurately in Zendesk and Salesforce
- Escalate complex technical issues to Tier 2 support
- Maintain 95% customer satisfaction rating
- Collaborate with sales team to identify upsell opportunities
- Participate in weekly team training sessions
- Adhere to PCI-DSS compliance standards
Qualifications
- 1+ years customer service experience (chat/email preferred)
- Exceptional written communication skills (type 60+ WPM)
- Proficient with CRM platforms (Zendesk/Salesforce)
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Available 20-30 hours/week (evenings/weekends)
- US work authorization required