Job Description
Join Phoenix Connect Solutions, a leader in digital customer engagement, as a Remote Chat Support Specialist. We're seeking passionate individuals to deliver exceptional service from the comfort of their Phoenix-area homes. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment while making a real impact for our clients' customers.
Responsibilities
- Provide real-time text-based support via chat platforms for diverse client industries
- Resolve technical inquiries, billing issues, and product questions with empathy and efficiency
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex cases effectively
- Maintain performance metrics including CSAT scores and resolution times
- Contribute to knowledge base improvements and training material updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience via chat, email, or social media
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency with Zendesk, Intercom, or similar support platforms
- Strong troubleshooting skills for common technical issues
- Excellent written communication and emotional intelligence
- Reliable high-speed internet and quiet home office setup