Job Description
Join our dynamic remote team as a Chat Support Specialist and deliver exceptional customer experiences from the comfort of your home! At SupportHub Solutions, we value talent and flexibility, offering weekly pay, comprehensive training, and a supportive culture. Help customers resolve inquiries via live chat while building your career in tech.
Responsibilities
- Provide real-time chat support for product inquiries and technical troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and response time metrics
- Contribute to knowledge base documentation
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience via chat/phone
- Excellent written communication skills (type 40+ WPM)
- Proficient with CRM tools (Zendesk, Salesforce)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including weekends
- Texas residency required for local support roles