Job Description
Join our award-winning customer support team as a Remote Chat Support Specialist based in New York! We're seeking tech-savvy communicators to deliver exceptional service through live chat while working from home. Enjoy flexible scheduling, competitive benefits, and career growth opportunities in a dynamic tech environment. Perfect for detail-oriented individuals who thrive in digital communication roles.
Responsibilities
- Resolve customer inquiries via live chat with 95% satisfaction rate
- Document interactions and troubleshoot technical issues
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through continuous training
- Adhere to SLAs and quality standards
- Identify upsell opportunities during interactions
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer support experience
- Typing speed 50+ WPM with 98% accuracy
- Proficiency in CRM tools (Zendesk/Salesforce)
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- High-speed home internet connection
- New York residency required
- Associate degree or equivalent experience