Job Description
Join Denver Connect Solutions as a Remote Chat Support Specialist and become the digital face of our innovative client portfolio. This fully remote position offers the flexibility to excel from your Denver-area home while delivering exceptional customer experiences through our advanced chat platform. You'll be part of a forward-thinking team dedicated to redefining digital support in the Mile High City.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple channels
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex issues efficiently
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training to master new products and support techniques
- Monitor chat metrics to maintain response time targets below 45 seconds
Qualifications
- 2+ years of customer support experience with chat platforms
- Proficient in typing 50+ WPM with exceptional written communication
- Strong problem-solving skills with attention to detail
- Experience with Zendesk, Intercom, or similar support software
- Ability to work independently in a remote setting
- High-speed internet connection and quiet home office environment
- Residency in Denver metro area required for regional compliance