Job Description
Join SeattleConnect Solutions as a Remote Chat Support Specialist and become the voice of our Seattle-based clients! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat channels. Enjoy competitive pay, full benefits, and the flexibility of working from your home office while supporting local businesses. Our modern platform and supportive team ensure you'll thrive in this rewarding customer-facing role.
Responsibilities
- Provide real-time chat support for Seattle-area clients across diverse industries
- Resolve technical inquiries, billing questions, and service issues efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to improve support workflows
- Adhere to SLAs with average response times under 90 seconds
- Identify upsell opportunities during customer interactions
- Participate in weekly training on product updates and best practices
Qualifications
- 2+ years of customer support experience via live chat or messaging platforms
- Exceptional written communication skills with professional tone
- Strong problem-solving abilities and tech proficiency
- Must reside in the Seattle metropolitan area (for local support alignment)
- Reliable high-speed internet and dedicated home office space
- Experience with CRM systems (Zendesk, Salesforce preferred)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate's degree preferred