Job Description
Join our award-winning customer support team as a Remote Chat Support Specialist based in Fort Worth! We're seeking tech-savvy individuals with exceptional communication skills to provide real-time assistance to our growing client base. This fully remote position offers the flexibility to work from home while making a tangible impact in our vibrant Fort Worth community. Enjoy competitive compensation, comprehensive benefits, and ongoing professional development in a collaborative virtual environment.
Why Join Us?
- 100% remote work opportunity with Fort Worth residency preference
- Health, dental, vision, and 401(k) matching
- Monthly performance bonuses and recognition programs
- State-of-the-art home office equipment provided
- Flexible scheduling with core hours (9 AM - 5 PM CT)
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 2-minute response time
- Document all interactions using Zendesk ticketing system with detailed resolution notes
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference client needs with service offerings
- Participate in weekly team meetings and continuous improvement initiatives
- Maintain 95% customer satisfaction rating through empathetic communication
- Adhere to PCI compliance standards for sensitive customer data handling
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or technical support
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce) and live chat tools
- Strong problem-solving abilities with calm demeanor under pressure
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends as needed
- Fort Worth, TX residency required for local preference consideration