Job Description
Launch your customer service career with ConnectCare Solutions! We're hiring passionate individuals for our remote chat support positions across New York and Pennsylvania. No experience required—comprehensive training provided. Enjoy flexible hours, competitive pay, and the freedom to work from home while delivering exceptional support to our clients. Join our growing team of customer advocates today!
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve product/service issues using knowledge bases and team resources
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with senior agents to resolve complex escalations
- Adhere to SLA targets and quality assurance standards
- Continuously improve product knowledge through training modules
Qualifications
- No prior experience required—welcoming career changers and fresh graduates
- Excellent written communication skills with strong attention to detail
- Ability to multitask across multiple chat conversations
- Reliable high-speed internet and quiet home workspace
- Must be authorized to work in the United States
- Comfortable using Windows OS and cloud-based tools
- Located in New York or Pennsylvania