Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of innovation in healthcare support! We're seeking passionate individuals to deliver exceptional service from home in Austin or New York. Enjoy full benefits, flexible scheduling, and career growth opportunities while making a real impact.
Why ConnectCare? 🌟
- Industry-leading training programs
- Health/dental/vision insurance (100% employee coverage)
- 401(k) with 6% company match
- Monthly remote work stipend
- Quarterly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing claims and insurance eligibility questions
- Maintain detailed records in Salesforce CRM system
- Collaborate with healthcare providers to resolve service gaps
- Meet/exceed KPIs: 95% CSAT, <30s response time
- Participate in monthly cross-departmental improvement workshops
- Adhere to HIPAA compliance protocols
Qualifications
- 2+ years customer service experience (healthcare background preferred)
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- High-speed internet and quiet home office setup
- Must reside in Austin, TX or New York area
- Flexible availability including occasional weekends