Job Description
Join NexCare Connect's award-winning remote team and transform your career with daily pay flexibility! We're seeking passionate Customer Service Representatives to deliver exceptional experiences from home. Enjoy competitive pay, comprehensive benefits, and the freedom to work while supporting major brands in Fort Worth, TX and New York. No commute, no office politics – just impactful work with immediate compensation.
Why NexCare Connect?
• Daily pay options available through our partnership with PayActiv
• 100% remote work environment
• Paid training & career advancement paths
• Health, dental & vision insurance
• Generous PTO & 401(k) matching
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed monthly KPIs for response time and resolution efficiency
- Participate in continuous improvement initiatives for customer experience
Qualifications
- 1+ years customer service experience in remote/inbound roles
- Excellent written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Ability to work flexible schedules including evenings/weekends
- Typing speed of 40+ WPM with strong attention to detail
- Must reside in Fort Worth, TX or New York state