Job Description
Join our award-winning support team as a Remote Customer Service Representative in Denver, CO! We're seeking empathetic professionals to deliver exceptional service while working fully remote. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in a dynamic environment where your skills make a real difference. Apply today to start your career with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with Denver-area customers
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with technical teams to resolve complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and conflict resolution abilities
- Reliable high-speed internet and quiet home office
- Available to work flexible shifts (including weekends)
- Reside in Denver, CO metropolitan area
- Experience with CRM software (Salesforce, Zendesk, etc.)