Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic problem-solvers to deliver exceptional support to clients across Washington D.C. and Florida. This is your chance to launch a rewarding career with immediate start date and full benefits. Enjoy flexible remote work while making a real impact!
Why You'll Love Working With Us:
- 100% remote work with flexible hours
- Comprehensive health/dental/vision insurance
- Professional development stipend
- Performance-based quarterly bonuses
- Modern home office equipment provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain product knowledge through continuous training
- Meet/exceed quality and productivity metrics
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Typing speed of 40+ WPM with high accuracy
- Proficiency in CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Must be authorized to work in the US