Job Description
Join our award-winning Dallas-based team as a Remote Customer Service Representative! We're hosting an exclusive hiring event in Pennsylvania to connect with motivated professionals who excel in delivering exceptional customer experiences. Enjoy the flexibility of working from home while supporting Fortune 500 clients with industry-leading training and career advancement opportunities. This is your chance to build a rewarding career with a company that values your growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using CRM tools and product knowledge databases
- Process transactions, returns, and service requests with 99% accuracy
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master product updates and service protocols
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear articulation
- Type 45+ WPM with strong attention to detail
- Reliable home office setup with high-speed internet
- Ability to work independently in a remote setting
- Flexibility to cover extended hours during peak seasons
- High school diploma or equivalent required