Job Description
Join Apex Support Solutions as a Remote Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're seeking empathetic professionals to deliver exceptional support to clients across Raleigh, NC and Florida. This is your chance to build a rewarding career while maintaining work-life balance with our industry-leading compensation structure.
As a key member of our team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our 98% customer satisfaction rate. We provide comprehensive training, state-of-the-art remote work tools, and a supportive virtual environment designed for your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 24-hour response time
- Process orders, returns, and account modifications using CRM systems
- Document interactions and maintain accurate case histories in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics (80+ CSAT score, 25+ calls/day)
- Participate in bi-weekly virtual team training sessions
- Identify process improvement opportunities for customer workflows
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- High school diploma or equivalent; college degree preferred
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent verbal communication and active listening abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office environment
- Valid work authorization for US employment
- Spanish fluency a significant plus for Florida market