Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate professionals to deliver exceptional support from the comfort of their home office. This is your opportunity to make a real impact while enjoying flexible hours, competitive compensation, and comprehensive benefits. Immediate start available for qualified candidates in the Denver metro area and Texas.
Why Choose Apex Solutions Group?
- Industry-leading training and development programs
- Health, dental, and vision insurance (50% employee premium covered)
- 401(k) with 4% company match
- Monthly performance bonuses and recognition programs
- Home office equipment stipend ($500)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges using our CRM platform
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities based on customer needs
- Adhere to SLA metrics and quality assurance standards
- Participate in weekly team training sessions
Qualifications
- 1+ years of customer service experience in a B2C environment
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated workspace free from distractions
- Ability to work flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy
- Must reside in Denver, CO or Texas