Job Description
Join our award-winning team as a Remote Customer Service Representative! We're urgently hiring motivated professionals in Jacksonville, FL and Ohio to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and flexible schedules while making a real impact.
About the Role: As a frontline ambassador, you'll resolve inquiries, build customer loyalty, and drive satisfaction through multiple channels. This fully remote position offers stability and growth opportunities in a dynamic environment.
Why Work With Us? • Industry-leading training • Health/dental/vision benefits • 401K matching • Paid time off • Career advancement pathways • Home office stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and escalate complex cases to specialists
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed monthly KPIs for resolution time and first-contact resolution
- Maintain HIPAA/GDPR compliance in all customer communications
Qualifications
- 1+ years customer service experience in B2C or B2B environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with empathetic approach
- Ability to multitask in fast-paced digital/voice channels
- High-speed home internet and quiet workspace
- Flexibility to work evenings/weekends during peak seasons
- Passion for problem-solving and customer advocacy