Job Description
Join Innovate Solutions Inc., a leading New York-based tech firm, as a Remote Customer Service Representative based in Raleigh, NC! We're seeking passionate professionals to deliver exceptional support to our global clientele from the comfort of your home office. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a dynamic, inclusive environment. Be part of a team that values innovation and customer-centricity while making a meaningful impact every day.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and escalate to specialists when needed
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to improve service quality and efficiency
- Meet/exceed performance metrics including CSAT, resolution time, and first-contact resolution
- Proactively identify process improvement opportunities and share feedback
- Stay updated on product knowledge and service protocols through continuous training
Qualifications
- Minimum 2 years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and communication tools
- Exceptional written/verbal communication skills with strong problem-solving abilities
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating effectively in a virtual team
- Associate degree or equivalent combination of education and experience
- Experience in tech or SaaS industries highly desirable
- Flexibility to work occasional evenings or weekends as needed