Job Description
Join GlobalConnect Solutions as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home office. We're seeking passionate professionals to serve our diverse clientele based in New York. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual team environment. Your expertise will directly impact customer satisfaction while advancing your career in a growing industry.
Responsibilities
- Handle inbound/outbound calls and digital communications for NY-based clients
- Resolve customer inquiries, complaints, and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in call center environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent verbal communication and active listening abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- NY residency required for in-state client support compliance