Job Description
Join our award-winning Columbus-based call center and launch your remote career with industry-leading benefits! We're seeking passionate individuals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive health coverage, flexible scheduling, and ongoing career development. As a trusted partner for Fortune 500 companies, we offer stability and growth opportunities in Ohio's thriving service sector.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs including CSAT scores and first-call resolution
- Collaborate with team leads on process improvement initiatives
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Stable internet connection (25+ Mbps) and quiet workspace
- Ability to work evening/weekend shifts
- Ohio residency required