Job Description
Are you a people person looking for immediate employment? NorthStar Customer Solutions is currently hiring dedicated Customer Service Representatives to join our team in Charlotte, NC. We are offering a competitive hourly rate and the flexibility of weekend shifts, perfect for those balancing other commitments or looking for a fresh start.
We pride ourselves on providing exceptional support to our clients and value our employees. If you have excellent communication skills and a desire to help others, we want to hear from you today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and issues efficiently using established scripts and guidelines.
- Accurately document customer interactions and account information in our CRM system.
- Assist customers with product information, troubleshooting, and billing inquiries.
- Maintain a high level of call quality and adherence to performance metrics.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED required; prior call center experience is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication skills and the ability to listen actively.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and professional in high-pressure situations.
- Reliable internet connection and a dedicated workspace if working remotely.