Job Description
Are you seeking a rewarding career with an immediate start date? Apex Contact Solutions is currently hiring Weekend Customer Support Specialists in Houston, TX. Join our elite team of communication professionals and enjoy a flexible schedule that works for you. We pride ourselves on delivering top-tier service and are looking for dedicated individuals to join our weekend operations.
As a key member of our support team, you will play a vital role in maintaining our high standards of customer satisfaction. We offer competitive compensation, health benefits, and a collaborative work culture. Don't miss this opportunity to advance your career in the call center industry.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries regarding products, services, and billing accurately.
- Document all customer interactions and resolutions in our CRM system.
- Adhere to call scripts and quality assurance protocols strictly.
- Escalate complex issues to team leads or technical support immediately.
- Build rapport with customers to ensure a positive brand experience.
- Maintain a quiet and organized workspace during shift hours.
Qualifications
- High school diploma or GED required; some college is preferred.
- Previous call center or customer service experience is a strong advantage.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication and active listening skills.
- Proficient in using computer systems and typing at least 40 WPM.
- Self-motivated with the ability to work independently.